What shipping methods are available?
We offer the following shipping options:
– Local pickup (at a jeweller of your choice)
– UPS
Do you ship internationally?
Yes, we ship internationally.
We only ship directly outside of Germany, The Netherlands, and Norway.
Orders placed in one of the countries above can be shipped directly too, but you will have to select a jeweller of your choice at checkout.
How long will it take to receive my order?
This depends on your location and the current stock.
Normally your order will be delivered within 10 working days.
Payment
What payment methods are accepted?
We accept Bank transfer, Creditcard, iDeal, and PayPal.
Orders & Returns
How do I place an order?
You can place your order by selecting the product you are interested in, add it to your cart and follow the checkout process.
If you have any questions or need any help with placing an order, contact us here.
Can I cancel or change my order?
To cancel or change your order, contact us here.
Do I need an account to place an order?
You do not need an account to place your order, as long as we have the required information so we can ship your order to you.
How do I track my order?
Once your order has been shipped you can track it through your account page, or through the link that you’ve received in your mailbox.
How can I return a product?
To return a product, please contact us here.